Support

Questions, bug reports or ideas? Email [email protected] and I'll get back to you. In the app, you can also tap Send feedback on the home screen.

I don't hear any sound.

On iPhone, turn off Silent Mode (the switch or Action button on the side) and turn the volume up. The app's sounds follow the silent setting. In the browser version, check your computer's volume and that the browser tab isn't muted.

What's free, and what does the full version cost?

Major and minor triads are free in every key and on every string set, and they always will be. A paid plan unlocks all 23 chord types. In the iPhone app: monthly ($0.99), yearly ($9.99) or Lifetime ($29.99, one time). On this website: yearly ($9.99) or Lifetime ($29.99). Monthly and yearly plans start with a 7-day free trial for new subscribers.

I paid in the iPhone app. How do I get it on a new phone or after reinstalling?

Open any locked feature to bring up the unlock screen, then tap Restore purchases. Use the same Apple Account you bought it with. You won't be charged again.

Can my family use my Lifetime purchase?

Yes, if you bought Lifetime in the iPhone app and use Apple's Family Sharing, up to six family members can use it. Purchases made on this website aren't shared through Family Sharing.

I paid on the website. How do I unlock it on another computer?

Open guitarlens.com/app, tap Already bought? Sign in, and enter the email address you used at checkout. We'll email you a code. Website and iPhone purchases are separate.

How do I cancel a subscription?

iPhone: open Settings, tap your name, then Subscriptions, and choose Guitar Lens. Or tap Manage subscription in the app. Website: sign in at guitarlens.com/app and choose Manage subscription. Cancel at least 24 hours before the renewal date to avoid the next charge.

How do I get a refund?

iPhone purchases are refunded by Apple at reportaproblem.apple.com. Website purchases can be refunded in full within 14 days; see the Refund Policy.

Where is my progress saved?

Your settings, quiz scores and streaks are saved on your device only. Deleting the app, or clearing your browser's data for this site, deletes them.

Privacy

The iPhone app doesn't collect any personal information. See the privacy policy.